WISPDOCK / PRE-LAUNCH
Send a support request
The ticket portal is not live yet. For now, send your request to hello@wispdock.com in English or Turkish.
What to include
Use a short subject and explain one problem per email. Include your game edition, server version, software or modpack version, and the steps that trigger the problem.
Logs help
Copy the relevant error and explain any change made just before the issue started. Redact passwords, tokens, IP addresses you wish to keep private and other personal details. Keep your own backup before changing files.
Follow the same thread
Reply to your original email when you have more information. A separate message for the same issue can make the history harder to follow. No ticket number or response-time promise is generated by this page.
Urgent world problems
Stop making changes if you think a world is damaged. Preserve a separate copy before trying a restore or changing versions. Our guides cover common checks, but a guide cannot guarantee recovery of lost data.